5bwm Privacy Policy

5bwm ("we," "us," or "our") is committed to protecting the privacy and personal data of all users who access and use the 5bwm online gaming platform, including its website, mobile interface, games, promotions, and support services (collectively, the "Platform"). This Privacy Policy describes how 5bwm collects, uses, stores, shares, and protects your personal data when you interact with the Platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering for or using the 5bwm Platform, you acknowledge that you have read, understood, and consent to the data processing practices described in this Privacy Policy.

This Privacy Policy should be read together with the 5bwm Terms & Conditions. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

5bwm collects personal data from you in several ways: directly when you register or interact with the Platform, automatically through your use of the Platform, and from third-party sources such as payment providers and identity verification services. The categories of personal data we collect include:

Sensitive Personal Information: Where required for KYC verification and regulatory compliance, 5bwm may collect government-issued identification documents that constitute sensitive personal information under RA 10173. Such data is processed with heightened security controls and is used solely for identity verification and fraud prevention purposes.

5bwm uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those stated here without first obtaining your consent or establishing another lawful basis for processing. The primary purposes for which we use your personal data are:

• Account Management: To create, maintain, and manage your 5bwm player account, including processing your registration, verifying your identity, and enabling access to Platform features.
• KYC and Regulatory Compliance: To verify your identity and age (21+ requirement), comply with anti-money laundering (AML) obligations, and meet reporting requirements under applicable Philippine gaming and financial regulations.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Platform Delivery: To provide, operate, and improve the 5bwm gaming platform, including slots, live baccarat, bingo, Super Keno, Monster Crash, and all other game titles.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit and loss limits you have set, and administer self-exclusion requests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, collusion, and other prohibited activities.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Analytics and Improvement: To analyze Platform usage patterns, improve game offerings, optimize user experience, and conduct internal research and reporting.
• Legal Obligations: To comply with court orders, regulatory investigations, and other legal obligations imposed on 5bwm under Philippine law.

Under the Philippine Data Privacy Act of 2012, 5bwm processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 5bwm — specifically, to provide you with access to the Platform, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations, gaming regulations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for 5bwm's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications and placing non-essential cookies — 5bwm relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where 5bwm processes sensitive personal information (such as government-issued ID data), we do so on the basis of your explicit consent and/or as required by law for identity verification and regulatory compliance purposes.

5bwm does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC and identity verification services that assist 5bwm in verifying your identity and age in compliance with regulatory requirements.
• Technology and Infrastructure Providers: Cloud hosting, data storage, cybersecurity, and platform technology providers who process data on 5bwm's behalf under strict data processing agreements.
• Game Content Providers: Third-party game studios and live dealer operators whose games are available on the 5bwm Platform. These providers may receive limited gaming data necessary to operate their games.
• Regulatory Authorities: Philippine government agencies, including PAGCOR and the National Privacy Commission, where disclosure is required by law, court order, or regulatory investigation.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

5bwm uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. A cookie is a small text file placed on your device when you visit the 5bwm website.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 5bwm Platform. 5bwm does not use third-party advertising cookies or behavioral tracking cookies for ad targeting purposes.

5bwm retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC Documents: Identity verification documents are retained for the duration of your account plus five (5) years following closure, or longer if required by a regulatory investigation.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account plus three (3) years.
• Technical and Usage Data: Anonymized analytics data may be retained indefinitely for statistical and platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Where deletion is not immediately possible due to technical constraints, the data is isolated and protected from further processing until deletion can be completed.

5bwm implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• TLS/SSL Encryption: All data in transit between your device and 5bwm's servers is encrypted using TLS 1.2 or higher.
• Data Encryption at Rest: Sensitive personal data stored in 5bwm's databases is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized 5bwm personnel and service providers on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Security Monitoring: 5bwm operates continuous security monitoring, intrusion detection systems, and regular vulnerability assessments to identify and address potential threats.
• Penetration Testing: Regular third-party penetration testing is conducted to identify and remediate security vulnerabilities in the Platform.
• Staff Training: All 5bwm personnel with access to personal data receive regular data protection and security awareness training.

While 5bwm takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect unauthorized access to your account, contact 5bwm support immediately.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5bwm. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.

The 5bwm Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 5bwm does not knowingly collect personal data from individuals under the age of 21.

If 5bwm becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately closed, all deposits will be returned, and the personal data will be deleted from our systems as soon as practicable. If you believe that a minor has registered on the 5bwm Platform, please contact our support team immediately.

5bwm primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game content partners operating in other jurisdictions.

Where such international transfers occur, 5bwm ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized under Philippine law;
• Implementing standard contractual clauses or data processing agreements that impose data protection obligations on the recipient;
• Conducting transfer impact assessments where required to ensure your rights are not undermined by the transfer.

By using the 5bwm Platform, you acknowledge that your personal data may be transferred internationally in accordance with the safeguards described in this section.

5bwm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date;
• Notify registered players via email or in-Platform notification where the changes are material and affect your rights;
• Where required by law, obtain your renewed consent before implementing changes that affect how we process your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how 5bwm protects your personal data. Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5bwm, please contact our Data Protection Officer (DPO):

When contacting our DPO, please include your full name, registered email address, and a clear description of your request or concern so we can respond efficiently. All data subject rights requests will be handled in strict confidence.